A practical approach defines roles, detection and escalation paths, response procedures, and post-incident learning backed by testing and metrics.
Incident management in NIST-aligned programs requires repeatable procedures that connect detection to decision-making and recovery. This includes defining who is responsible, how incidents are categorized, how evidence is handled, and how communications are managed internally and externally.
Organizations improve incident performance through exercises and testing, and by tracking metrics that show response speed, containment effectiveness, and remediation completion. Lessons learned should update playbooks, controls, and monitoring so that each incident strengthens resilience.
If you can't measure response performance, you can't reliably improve it; start with a few metrics and expand as maturity grows.
“Incidents are handled best when the work is rehearsed.”
Expert Trainer
Expert Trainer
NIS 2 programs must be ready to detect, respond, coordinate, and recover. Incident and crisis management should connect to continuity planning and be tested regularly.
Cybersecurity integrates with business continuity by ensuring incident response, recovery, and ICT readiness support critical business processes.
You should be able to show governance decisions, risk assessments, implemented controls, incident response artifacts, and monitoring/testing results.
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