What immediate benefits for your role? — practice 2

You will be able to explain crisis management concepts and principles under ISO 22361 and define a crisis management framework integrating leadership, structure, culture, and competence.

The training delivers benefits you can use immediately in your context.Explain crisis management concepts and principles under ISO 22361Define a crisis management framework integrating leadership, structure, culture, and competenceBuild an approach to anticipation, assessment, and crisis preparednessDescribe prevention and mitigation measures adapted to scenariosThe outcomes are designed to improve decision quality and deliverables.

Related Information

  • Communication must be governed and validated, not improvised.
  • A cadence aligned with situation updates prevents contradictions.
  • Uncertainty must be managed and stated in a controlled way.
  • Internal and external messages serve different objectives.
  • Preparation through templates and exercises reduces reaction time.

Expert Insight

Crisis messages often fail for two reasons: they are not aligned with decisions, or they are produced too late. A simple discipline greatly improves outcomes: one message, validated, repeated, then updated on a stable cadence. Stability signals control.Another key point is rumor management. Rather than reacting to every signal, the team must qualify information and decide a position. Scenario-based exercises help build this reflex: qualify, decide, communicate, then document.

Say less, but say it right, and be able to back it with facts.

Expert Trainer

Expert Trainer

Topics

crisis communicationmessagesgovernancespokespersonexercisescoordinationrecovery

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