Lead Operational Resilience ManagerLausanne / Morges - Switzerland · 25 January 2027 – 28 January 2027

Operational resilience moves from a niche continuity topic to a board-level requirement in 2025 and 2026. Financial regulators, digital resilience rules, third-party oversight, and cyber incident reporting requirements all push organizations to prove that critical services can stay within acceptable disruption limits. Firms no longer get credit for policy statements alone. They need documented decisions, mapped dependencies, tested scenarios, and evidence that leaders can respond under pressure. This course focuses on that shift from intent to proof.

During the training, participants work through the full operating cycle of an operational resilience program. They identify critical business services, map internal and external dependencies, define impact tolerances, and conduct business impact analysis and risk assessment exercises. They review governance structures, allocate resources, and decide how business resilience, digital and cyber resilience, and third-party resilience fit into one operating model. Case studies and practical exercises require participants to justify choices, present findings, and defend priorities against realistic constraints.

The training also addresses the operational problems many courses skip. Participants work on weak documentation, unclear ownership, poor evidence quality, and cross-functional misunderstandings between risk, security, operations, procurement, and executive leadership. They learn how to separate critical services from supporting activities, how to document tolerances in a way leaders can approve, and how to collect evidence that stands up in audits, regulator reviews, and internal challenge sessions. They also practice turning lessons learned into measurable improvement actions instead of vague recommendations.

By the end of the course, participants can build and defend an operational resilience framework that links governance, assessment, testing, monitoring, and continual improvement. They leave able to produce decision-ready resilience documentation, lead scenario testing, evaluate disruption readiness across business and third-party relationships, and support certification through the 3-hour PECB Certified Lead Operational Resilience Manager exam. The result is not generic awareness. It is the ability to run resilience work that senior management, auditors, and regulators can actually use.