Who should attend ISO 20000 Lead Auditor?
Auditors leading ITSMS certification audits, plus managers, consultants, conformance owners, technical experts, and IT service management advisers preparing for ISO/IEC 20000 audits.
This course is intended for auditors seeking to perform and lead IT Service Management System certification audits.It also fits managers and consultants who need to master an ITSMS audit process, including audit initiation, on-site execution, reporting, and follow-up.Individuals responsible for maintaining conformance with ITSMS requirements can use the course to strengthen audit readiness and response routines. Technical experts seeking to prepare for an ITSMS audit and expert advisors in IT service management are also included.
Related Information
- The target audience includes auditors, managers, consultants, conformance owners, technical experts, and IT service management advisers.
Expert Insight
If you are expected to lead audits or coordinate audit responses, you need both requirement interpretation and the mechanics of audit execution. This course fits roles that must manage evidence, stakeholder communication, and follow-up actions in a way that stands up to certification expectations.
“Auditors seeking to perform and lead IT Service Management System (ITSMS) certification audits.”
What's next?
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What does the ISO 20000 Lead Auditor exam cover?
It covers ITSMS fundamentals and requirements, audit principles, preparation, conducting and closing an ISO/IEC 20000-1 audit, and managing an ISO/IEC 20000-1 audit program. The exam is online, three hours, and available in multiple languages.
What is ISO 20000 Lead Auditor training?
It is a four-day course that develops the expertise to perform ITSMS audits against ISO/IEC 20000:2018, including planning, stage 1 and stage 2 execution, reporting, and follow-up using ISO 19011 and ISO/IEC 17021-1 guidance.
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