This course prepares experienced IT and audit professionals to conduct defensible ISO/IEC 20000 audits that stand up to certification scrutiny. Participants learn how to assess IT service management systems through evidence, risk, and service performance, not documentation alone. The training focuses on real audit behavior: planning audits, testing controls, interviewing technical teams, and formulating nonconformities that drive improvement. It is designed for professionals who must evaluate ITSM maturity, audit outsourced services, or lead certification audits under ISO 19011 and ISO/IEC 17021-1 conditions.
Upcoming dates you can join soon.
This course runs multiple times per year, onsite and online.
Interpret ISO/IEC 20000-1 requirements from an audit perspective
Plan and execute ITSMS audits using evidence- and risk-based approaches
Document findings, nonconformities, and follow-up actions
Lead audit teams and manage an internal audit programme
“Henri perfectly filled in the gaps in our knowledge and tailored the course contents to our difficult schedules, many thanks !”
Simon Baynes
BCMS manager
MSC MEDITERRANEAN SHIPPING COMPANY SA
“Henri and Alexis conducted a focused, intensive four-day ISO/IEC 27001 Lead Implementer Course of immediate relevance to The Global Fund. Participants representing both IT and Risk are now better prepared to design and operationise a corporate ISMS.”
Andreas Tamberg
Senior advisors enterprise risk management
The Global Fund
“Overall enjoyable training. To the point end trainer kept clear focused.”
Stephane Di Bari
Service operations manager
UNICC
Get instant answers to common questions about this course from our expert trainers.
It is a four-day course that develops the expertise to perform ITSMS audits against ISO/IEC 20000:2018, including planning, stage 1 and stage 2 execution, reporting, and follow-up using ISO 19011 and ISO/IEC 17021-1 guidance.
“Develop the necessary expertise to perform an IT Service Management System (ITSMS) audit by applying widely recognized audit principles, procedures and techniques.”
Expert Trainer
Auditors leading ITSMS certification audits, plus managers, consultants, conformance owners, technical experts, and IT service management advisers preparing for ISO/IEC 20000 audits.
“Auditors seeking to perform and lead IT Service Management System (ITSMS) certification audits.”
Expert Trainer
It covers ITSMS fundamentals and requirements, audit principles, preparation, conducting and closing an ISO/IEC 20000-1 audit, and managing an ISO/IEC 20000-1 audit program. The exam is online, three hours, and available in multiple languages.
“Domain 4 Preparation of an ISO/IEC 20000-1 audit.”
Expert Trainer
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