It is a four-day course that develops the expertise to perform ITSMS audits against ISO/IEC 20000:2018, including planning, stage 1 and stage 2 execution, reporting, and follow-up using ISO 19011 and ISO/IEC 17021-1 guidance.
ISO/IEC 20000 Lead Auditor training is designed for professionals who need to audit an IT Service Management System (ITSMS) against ISO/IEC 20000:2018. The course focuses on applying widely recognized audit principles, procedures, and techniques to perform effective internal and external audits.You learn to plan and carry out audits in compliance with ISO 19011 and within the context of the ISO/IEC 17021-1 certification process. The program covers audit initiation, stage 1 audit activities, preparation for the stage 2 on-site audit, and on-site execution including audit procedures, test plans, and communication during the audit.Reporting competence is emphasized through drafting audit findings and nonconformity reports, then closing the audit with documentation review and evaluation of action plans. The course also covers managing an internal audit programme and auditor competence.Exam fees are included, certification is available, and the exam is online with a stated duration of three hours.
Lead auditors succeed when they keep a clean line from requirement to evidence to conclusion. Use an evidence- and risk-based approach to choose what to sample, then document findings so corrective actions are specific and verifiable.
“Develop the necessary expertise to perform an IT Service Management System (ITSMS) audit by applying widely recognized audit principles, procedures and techniques.”
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