What does the ISO 20000 Lead Implementer exam cover?
It covers SMS fundamentals, planning and implementing an SMS based on ISO/IEC 20000-1, performance evaluation and monitoring, continual improvement, and preparation for SMS certification audit. The exam is online, three hours, and available in multiple languages.
The ISO/IEC 20000 Lead Implementer exam is described as meeting the requirements of the PECB Examination and Certification Programme. It is structured around competence domains aligned to implementing and sustaining an SMS.Domains include fundamental principles and concepts of an SMS, SMS requirements, planning an SMS implementation based on ISO/IEC 20000-1, implementing an SMS based on ISO/IEC 20000-1, performance evaluation, monitoring and measurement, continual improvement, and preparing for an SMS certification audit.The exam is available online and has a stated duration of three hours. The exam is available in different languages, with details referenced in the examination application form. Exam fees are included.
Related Information
- Exam domains cover SMS fundamentals, planning, implementation, monitoring/evaluation, continual improvement, and audit preparation.
- The exam is stated as online with a three-hour duration.
- The exam is described as available in different languages, with details referenced in the examination application form.
- Exam fees are included.
Expert Insight
Use the domains as your study map. Be able to explain what outputs you would produce during planning, what operational controls you would implement, and how you would measure effectiveness and manage nonconformities.
“Domain 3 Planning an SMS implementation based on ISO/IEC 20000-1.”
PECB ISO 27001 Senior Lead Auditor • ISO 27001 Lead Implementer
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