Managers and consultants implementing an SMS, project managers leading SMS implementation, conformance owners, expert advisers, and SMS implementation team members.
This course is intended for managers or consultants involved in the implementation of a Service Management System (SMS) in an organization.Project managers or consultants wishing to master the SMS implementation process are also included, as well as individuals responsible for maintaining conformity to ISO/IEC 20000-1 requirements.Expert advisors seeking to master SMS implementation and members of the SMS implementation team are part of the target audience.
If you are responsible for building the system and keeping it audit-ready, you will benefit most. Teams often get the best outcome when implementation leads and key process owners attend together, so the scope, roles, and operational controls map cleanly to real responsibilities.
“Managers or consultants involved in the implementation of a Service Management System (SMS) in an organization.”
Expert Trainer
Expert Trainer
Managers, consultants, and project leaders involved in social responsibility; advisers focused on sustainable development; and professionals responsible for compliance or promoting responsible behavior across the organization.
Leaders and managers who oversee program accountability and governance decisions.
Leaders and managers who oversee program accountability and governance decisions.
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