Who should attend ISO 20000 Lead Implementer?
Managers and consultants implementing an SMS, project managers leading SMS implementation, conformance owners, expert advisers, and SMS implementation team members.
This course is intended for managers or consultants involved in the implementation of a Service Management System (SMS) in an organization.Project managers or consultants wishing to master the SMS implementation process are also included, as well as individuals responsible for maintaining conformity to ISO/IEC 20000-1 requirements.Expert advisors seeking to master SMS implementation and members of the SMS implementation team are part of the target audience.
Related Information
- The listed audience includes managers/consultants, project managers, conformance owners, expert advisers, and SMS implementation team members.
Expert Insight
If you are responsible for building the system and keeping it audit-ready, you will benefit most. Teams often get the best outcome when implementation leads and key process owners attend together, so the scope, roles, and operational controls map cleanly to real responsibilities.
“Managers or consultants involved in the implementation of a Service Management System (SMS) in an organization.”
What's next?
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It is a four-day course that develops the expertise to establish, implement, manage, and maintain an SMS based on ISO/IEC 20000-1:2018, including planning, operational control, monitoring, and certification audit preparation.
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More from ISO 20000 Lead Implementer
What is ISO 20000 Lead Implementer training?
It is a four-day course that develops the expertise to establish, implement, manage, and maintain an SMS based on ISO/IEC 20000-1:2018, including planning, operational control, monitoring, and certification audit preparation.
What does the ISO 20000 Lead Implementer exam cover?
It covers SMS fundamentals, planning and implementing an SMS based on ISO/IEC 20000-1, performance evaluation and monitoring, continual improvement, and preparation for SMS certification audit. The exam is online, three hours, and available in multiple languages.
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